美国亚马逊账号被封了 账号的钱怎么处理

2025-04-13 15:44:12
推荐回答(2个)
回答1:

看是什么原因被封,然后写邮件申诉。
下面是jason的模板:
很多同学遇到卖仿品假货,给亚马逊关店的,今天我们有个模板分享给大家,这样写的成功案列目前已经产生,当然,还是少数。。。
友善提示:请勿直接摘抄,直接模仿,只是提供模板和申请思路。
不承担任何意外情况。
亲爱的卖家支持:
今天我收到亚马逊的通知,说因为出售假冒产品而取消了我的销售权,我立即查询了亚马逊说的几个产品。
首先作为一名刚在亚马逊上销售没多久的卖家,我们缺乏对亚马逊规则的认知,没有认真去了解亚马逊的规则和违禁品。其次,在亚马逊提出的几个产品里,我并不知道这个是一个品牌产品,对于这一点我感到很抱歉,我已经删除了亚马逊提出的几个产品,并永久不会再次销售。
通过对我的店铺指标以及客户反馈,我认为亚马逊应该能够认识到我们是一家服务良好,产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。
如果恢复我的销售权,我后期销售计划如下:
1:首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。
2:我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品,一旦发现将立即删除,并永久不会再次出售。
3:我会检查我所有卖出的产品,如果客户反映任何不满意或者产品问题,我将在12小时内为他们解决问题。
4:对于后期出售的新产品,如果有不确定的信息,我会立即咨询亚马逊,不会盲目任意的去销售。
以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作
期待你的回复
最真挚的问候
名称
Dear
Amazon seller support:
Thank you for your concern of our account.
We
received a notification today that our selling privilege has been removed cause
we sold counterfeit products.
We immediately check the listings. Firstly we
are very sorry about our ignorance, we are new to Amazon selling, we are lacking
of the rules and policies when sell on your platform. Secondly, as the items of
Amazon seller performance stated, we did not know this product is with its own
brand, to this point we acknowledge it is our fault. We had removed the listings
and promise we won't sell it again on Amazon if we do not get the warrant.

Would you please consider the account seller rating and customers feedback
to us? We provided customer both good products and customer service. We never
got a claim or negative feedback. Hope Amazon can look through to it.
If you
can give us a chance, we will do as follows:
1. Absolutely, we will see
through all the policies and rules about selling on your platform.
2. We will
check the listings in our account to see if there has some which do not meet
your requirements, if it does, we will fix it immediately.
3. We will check
all the products we've been sold, any complaints or product issues we will solve
them in proper way within 12h in favor of the customer's right.
4. If any
selling questions, we will consult Amazon for help.
Sincerely, we write this.
We will try our best to provide our sales on Amazon.
We believe Amazon will
give this issue a serious consideration, and to us, there is a hope, a new
chance for us!
Look forward to receive your reply.
Best regards
当然这只是他的申诉方式,并不一定适用于每个人。要想避免类似情况,作为卖家还是首先要了解清楚侵权的相关规则,做好产品的市场状况分析,进而做出自己的原创。

回答2:

首先,找出店铺被封的原因并解决它们,然后提供未来防复发措施,最后,再给亚马逊写申述邮件。在邮件中,首先表明你已经调查了店铺被封原因,并想出一些方法来确保以后不再违规然后,你要集中讲述如何长期提高卖家表现,保证客户满意。
在向亚马逊写任何申诉的时候,一定记住要态度诚恳,表明今后会严格按照亚马逊的规章制度运营,并表明自己的行动。即使亚马逊误判,你只要实事求是的阐述出来,提供证明,请求亚马逊核实,切记不要有辱骂、过激的语言表达,更不能出现攻击性、威胁性的话语。